🚪 ACCOUNT PAUSE, WITHDRAWAL & STUDENT HANDOVER POLICY

Registration Cancellation Policy

Procedures for pausing your profile or permanently cancelling your tutor registration due to returning to your home country, moving, or starting a new job—while ensuring a responsible, stress-free handover for your students.

1. Procedure for Teacher's Registration Cancellation (1-Month Advance Notice)

If you are unable to continue your lessons due to returning to your home country, moving to another region, changing jobs, or other commitments, please complete the following 3 steps at least 1 month before your final lesson date:

Step 1 — Notify Your Current Student(s) At Least 1 Month in Advance: Kindly inform each of your active students in person or by email at least 30 days before your last available lesson date, clearly explaining the reason for discontinuing lessons and confirming the exact date of your final session together.
Step 2 — Guide Your Student(s) to Request a Free Replacement Teacher: Please reassure your students that our support desk will arrange a qualified replacement Spanish tutor for them free of charge, and share our official Support Desk URL with them:
• Unified Support & Teacher Replacement Portal: https://faq.atoc.biz/sup/#teacher
• English Support Desk: https://support.7match.biz/
• French Support Desk: https://www.gitsl.com/support/
• Spanish Support Desk: https://es.7match.biz/index.php?supfront
Step 3 — Submit Your Cancellation Request via Tutor MyPage or Support Desk: Once you have notified your students, log in to your Tutor MyPage or contact our Support Desk (https://faq.atoc.biz/sup/#teacher / info@atoc.biz) to request profile deactivation or permanent deletion.

Note on Search Engine Cache: Once your student handover is confirmed, our office removes your profile from our database immediately. (If active students have not yet been notified, cancellation processing will be held until handover is complete.) Please note that external search engines such as Google and Yahoo may take 3 to 4 weeks to clear cached search results.

2. Resolving Issues or Unreasonable Requests from Students

If you ever encounter a problem with a student—such as a student pressuring you for private lessons outside the platform, disputing fixed lesson fees, or sending bothersome messages—please first calmly explain our official rules. If the issue persists,

contact Dot-Com Business Tutor immediately (info@atoc.biz) with the following details:

Your Tutor Registration ID & Full Name
The Student's Full Name
A clear summary of the situation (please attach copies or screenshots of relevant emails or messages received from the student)

Our support staff will step in promptly to mediate with the student and protect your safety and peace of mind. See Chapter 6: Troubleshooting Student Issues for ready-to-use scripts.

3. Immediate Registration Cancellation by Dot-Com Business Tutor

Dot-Com Business Tutor will immediately cancel a teacher's registration without prior warning under any of the following circumstances. Once a registration is revoked for a rule violation, re-registration is permanently prohibited:

The registered telephone number is disconnected/invalid, or emails sent to the registered email address bounce back with delivery errors.
Repeatedly failing to respond to trial lesson availability inquiries from our office.
Failing to show up for a scheduled trial lesson or paid lesson without notifying the student in advance (no-show).
Engaging in prohibited fee negotiations or unauthorized financial requests with students, including:
- Changing or negotiating the fixed lesson rate (¥3,000 per 60 minutes for 1-on-1).
- Requesting transportation fees for lessons held within your own registered teaching stations/areas.
- Asking or allowing the student to pay for your café beverage or food.
- Demanding advance bulk payments or multi-lesson prepayment packages.
Soliciting students into private lessons outside our platform, or causing any damage, harassment, or loss of trust to students or Dot-Com Business Co., Ltd. (Read Chapter 7: Mandatory Account Termination for the complete 13-point compliance checklist.)

📘 OFFICIAL 10-CHAPTER TEACHING MANUAL & CURRICULUM SYSTEM

Complete Tutor Playbook: From Trial Lesson to Long-Term Retention

Designed around the Strategy of Preeminence (putting the student's breakthrough first) and Zero-Friction Risk Reversal. Read Chapters 1 to 7 for lesson operations and Guides 1 to 3 for textbook and study-hour planning.