【甲府】Omar Pereira先生のスペイン語マンツーマン（無料体験受付中）｜ESPA [ID:3845]

【学歴・職歴・資格】

Education
Master of Arts: Translation And Interpreting, 2011 to 2012
Universidad De Alcal? De Henares - Alcal? de Henares, Comunidad de Madrid (Spain)
Bachelor of Arts: Translation And Interpreting, 2006 to 2011
Universidad De M?laga - M?laga (Spain)

Work Experience teaching Spanish:
02/2013-07/2014
VHS D?sseldorf, D?sseldorf, Germany
Teaching Spanish at the Volkshochschule in D?sseldorf. Different courses between A1-A2 (common European framework of reference for languages)

Other Work Experiences
Deductions and Claims Specialist, 09/2019-12/2020
KitchenAid Europa Inc. ? Grimbergen, Vlaanderen
Create weekly lists including all the disputes extracting the data from the SAP system
Track the different disputes in customer payments
Investigate the different disputes or payment deductions
Correct internal mistakes which leaded to disputes (Pricing issues, returns etc.)
Contact the different parties (sales-representatives, customers, colleagues etc.) find the source of the dispute and find a solution
Support the credit and collection department with payment clearings




Sales Assistant For The German Market, 06/2017 to 09/2019
KitchenAid Europa Inc. ? Grimbergen, Vlaanderen
1. Act as prime contact person for the customers?2. Register the orders with SAP?3. Ensure timely delivery of correct product to the customers, manage back order situations and propose alternative solutions where possible?4. Manage (receive, register, follow-up and report) all complaints received from the customer and ensure a professional and pro-active feedback to the customer?5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team?6. Give commercial support to the sales team by following the order pattern of the customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders
Customer Service Germanic, 04/2016 to 06/2017
Ansell Health Care ? Anderlecht, Bruxelles
1. Act as prime contact person for the customers?2. Ensure timely delivery of correct product to the customers, manage back order situations and propose alternative solutions where possible?3. Manage (receive, register, follow-up and report) all complaints received from the customer and ensure a professional and pro-active feedback to the customer?4. Monitor the price and contract management process by keeping the overview of the prices active for the customers and ensure that they are correctly registered into the system?5. Manage all issues related to pricing errors in liaison with the Credit & Control department and the sales team?6. Keep track of sample deliveries to the customers and follow-up on customer feedback?7. Give commercial support to the sales team by following the order pattern of the customers, checking forecasts and supply against the order pattern and contact the customer to obtain the forecasted orders?8. Register the orders with SAP
Office Worker, Translator And Multilingual Customer Support , 01/2013 to 12/2015
Kalitec Verbindungstechnik GmbH ? Solingen, Germany
Office worker for a company selling industrial parts such as connectors and lugs. Translating the website and marketing content into Spanish. Providing a multilingual costumer service (Spanish-German-English). Processing the purchase orders using SAGE (an accounting and payroll software used in the business management). Process the inquiries and complaints.